Certified Call Centre Associate CCCA
Certified Call Centre Associate (CCCA)
Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. This certification will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energising and practical via this course.
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. The CCCA Certification is also designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.